🔐 Privacy Policy – 55pp Casino Philippines

1. Introduction

1.1 55pp ("55pp," "we," "us," "our") is an online casino and sports betting platform operating under PAGCOR regulatory oversight and dedicated to the Philippine market. We take the privacy and security of our players' personal data seriously — not merely as a legal obligation, but as a fundamental aspect of the trust that Filipino players place in us.

1.2 This Privacy Policy describes in detail how 55pp collects, uses, stores, shares, and protects personal data relating to registered account holders, prospective players, and visitors to the 55pp platform. It is written to comply with Republic Act 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations promulgated by the National Privacy Commission (NPC).

1.3 This Policy should be read in conjunction with the 55pp Terms & Conditions available at /terms-conditions, which together form the complete legal framework governing your relationship with 55pp.

2. Data Controller Identity

2.1 For the purposes of the Data Privacy Act of 2012 and applicable data protection regulations, 55pp is the Personal Information Controller (PIC) in respect of all personal data collected and processed through the 55pp platform.

2.2 A Data Protection Officer (DPO) has been appointed to oversee 55pp's data protection compliance program. Contact details for the DPO are provided in Section 15 of this Policy.

2.3 55pp is registered with the National Privacy Commission (NPC) of the Philippines as required under the Data Privacy Act and its Implementing Rules.

3. Personal Data We Collect

3.1 55pp collects the following categories of personal data, depending on your level of interaction with the platform:

3.2 55pp does not collect sensitive personal information as defined under Section 3(l) of the Data Privacy Act (e.g., race, religion, health conditions, sexual orientation) unless specifically required by law or with your explicit consent.

4. How We Collect Personal Data

4.1 Directly from you. Most personal data is collected directly from you during the registration process, KYC verification, deposit and withdrawal transactions, customer support interactions, and when you respond to surveys or promotional communications.

4.2 Automatically through platform use. Technical data (IP addresses, device identifiers, session data) is collected automatically when you access the 55pp platform via cookies, log files, and similar tracking technologies. See Section 8 for details on our cookie practices.

4.3 From third-party KYC providers. 55pp uses licensed third-party identity verification and anti-money laundering (AML) screening services to assist with KYC verification. These providers may supply additional identity confirmation data as part of the verification process.

4.4 From payment service providers. Transaction confirmation data is received from GCash, Maya/PayMaya, and banking partners when you make deposits or receive withdrawals. This is limited to transaction reference numbers and confirmation statuses necessary for cashier reconciliation.

5. Legal Basis for Processing

5.1 55pp processes personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and 55pp (e.g., processing deposits, paying winnings, maintaining your account);
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AML obligations under Republic Act 9160 as amended, and NPC requirements;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests do not override your rights;
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and can be withdrawn at any time.

6. How We Use Your Personal Data

6.1 55pp uses your personal data for the following specific purposes:

• Creating and managing your 55pp account;
• Verifying your identity and age (21+) through KYC procedures;
• Processing deposits and withdrawals in Philippine Peso (PHP) via GCash, Maya, and banking partners;
• Operating and delivering gaming services, including tracking game history and account balances;
• Compliance with PAGCOR regulatory reporting obligations and AML/CTF screening;
• Detecting, investigating, and preventing fraud, cheating, collusion, and other prohibited activities;
• Administering and enforcing responsible gaming tools (deposit limits, self-exclusion, cooling-off);
• Providing customer support via live chat and email;
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts);
• Sending marketing communications, where you have opted in to receive them;
• Improving platform performance, user experience, and game offerings through aggregated analytics;
• Complying with court orders, legal process, and regulatory requests from Philippine authorities.

6.2 55pp does not engage in automated decision-making that produces legal or similarly significant effects without human review, except for automated fraud detection flags which are reviewed by 55pp's compliance team before any account action is taken.

7. Sharing Your Personal Data

7.1 55pp does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent strictly necessary:

• PAGCOR and Philippine regulatory authorities: As required by our operating licence and Philippine law, including AML/CTF reporting obligations;
• KYC and identity verification providers: Licensed third-party services engaged to assist with document verification and AML screening under binding data processing agreements;
• Payment service providers: GCash (Mynt/Globe Fintech), Maya/PayMaya, and partner banks for the sole purpose of processing your financial transactions;
• Game content providers: Game software providers (e.g., PG Soft, Jili, Pragmatic Play) receive technical session data necessary for game operation. These providers are contractually prohibited from using such data for any other purpose;
• IT infrastructure and security providers: Cloud hosting, cybersecurity, and platform monitoring services operating under strict confidentiality obligations;
• Law enforcement and courts: Where required by valid legal process, court order, or where disclosure is necessary to protect the rights, property, or safety of 55pp, our players, or the public.

7.2 All third-party processors engaged by 55pp are bound by data processing agreements requiring them to process personal data only on 55pp's documented instructions and to implement appropriate security measures.

8. Cookies & Tracking Technologies

8.1 55pp uses cookies and similar tracking technologies on the platform to enable core functionality and improve user experience. The following cookie categories are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens and security cookies. These cannot be disabled without breaking platform functionality.
• Functional Cookies: Remember your preferences (e.g., language, last game played, responsible gaming settings). Disabled by default for new visitors; activated upon account login.
• Analytics Cookies: Aggregated, anonymised data on platform usage patterns used to improve 55pp's services. No personally identifiable data is collected through these cookies without consent.
• Marketing Cookies: Used only where you have given explicit consent. These track platform engagement for the purpose of tailoring promotional communications.

8.2 You may manage your cookie preferences through your browser settings. Blocking all cookies may impair the functionality of certain platform features. Your consent to non-essential cookies may be withdrawn at any time through the cookie settings accessible from the platform footer.

9. Data Security

9.1 55pp implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction, including:

• TLS 1.3 encryption for all data in transit between your device and 55pp servers;
• AES-256 encryption for sensitive data at rest, including identity documents and financial records;
• Multi-factor authentication for all internal staff accessing player data systems;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular independent penetration testing and security audits;
• 24/7 security monitoring with automated intrusion detection systems;
• Secure, geographically redundant data centres with physical access controls.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 55pp will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will notify affected players without undue delay as required by the Data Privacy Act.

10. Data Retention

10.1 55pp retains your personal data for the periods set out in the table below, or for longer periods where required by applicable law:

10.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 55pp's data deletion procedures, unless retention is required by a specific legal obligation.

11. Your Data Subject Rights

11.1 Right to Access: You may request a copy of all personal data 55pp holds about you, along with information on how it is being processed.

11.2 Right to Rectification: You may request correction of inaccurate or incomplete personal data held by 55pp. Basic profile data (name, contact number, email) may be updated directly through your account settings; for corrections to KYC data, contact support.

11.3 Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (if consent is the basis), or where the processing is unlawful. Note that erasure requests may be limited by 55pp's legal retention obligations under PAGCOR and AML regulations.

11.4 Right to Data Portability: You may request a copy of the personal data you have provided to 55pp in a structured, commonly used, machine-readable format.

11.5 Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. Objection to marketing communications can be actioned immediately through the unsubscribe link in any 55pp marketing email.

11.6 To exercise any of the above rights, contact the 55pp Data Protection Officer using the contact details in Section 15. If you believe your rights have been violated and 55pp has not adequately addressed your concern, you may file a complaint directly with the National Privacy Commission of the Philippines.

12. Children's and Minors' Privacy

12.1 55pp's services are strictly restricted to persons aged 21 years and above, as required by PAGCOR regulations. 21+ The 55pp platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21.

12.2 If 55pp becomes aware that personal data has been collected from an individual under 21 years of age, that data will be immediately deleted and the associated account permanently closed. If you believe that a minor has registered on 55pp, please notify us immediately via live chat or the DPO contact details in Section 15.

13. Cross-Border Data Transfers

13.1 Where personal data is transferred to or processed by service providers located outside the Philippines (for example, global game software providers or cloud infrastructure providers), 55pp ensures such transfers comply with Section 21 of the Data Privacy Act of 2012, specifically that the recipient country or organisation provides adequate data protection comparable to Philippine standards.

13.2 Cross-border transfers are governed by data processing agreements that impose data protection obligations on the recipient equivalent to those applicable under Philippine law. Where required, 55pp notifies the National Privacy Commission of such transfers.

14. Changes to this Privacy Policy

14.1 55pp reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, or our data processing practices. Where changes are material, 55pp will provide at least 14 days' advance notice via email to your registered address and/or by prominent notice on the platform.

14.2 The effective date of the current version of this Policy is stated at the top of this page. Your continued use of the 55pp platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the changes, you must discontinue use and close your account.

14.3 We encourage you to review this Privacy Policy periodically to stay informed about how 55pp protects your data.

15. Contact & Data Protection Officer

15.1 For all privacy-related enquiries, data subject rights requests, or concerns about 55pp's data handling practices, you may contact the 55pp Data Protection Officer through the following channels:

15.2 If you believe your data privacy rights have not been adequately addressed by 55pp, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).